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The fallback email is also used if your team email address is suddenly disconnected from the conversations inbox. Edit the fallback email addressĪ fallback email is an email that HubSpot provisions that allows you to use certain HubSpot tools, such as ticket automation, if you haven't connected a team email address yet. If you choose Specific users and teams, users with Account access or Super admin permissions can view any conversations inbox in the portal, but cannot take actions in the inbox, such as replying to a thread, unless they are selected as team member in the inbox's Access settings.

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Please note: i ncoming conversations can only be automatically assigned to users with a paid seat, but free users can still assign and respond to unassigned conversations if they have access to the inbox. Specific users and teams: only selected users or teams can access this inbox.Everyone: every HubSpot user in the account can access the inbox.Click the Who has inbox access dropdown menu and select an option:.To manage which users and teams can access the inbox, click the Access tab.Learn more about setting up the Slack integration. To connect a Slack account to the inbox, in the Slack Integration section, click Connect Slack.Learn more about connecting channels to the inbox. To connect a channel to start receiving messages in the inbox, click Connect a channel, then select a channel.In the dialog box, enter a name for the inbox and click Rename.Next to the Current view dropdown menu, click the Actions dropdown menu and select Rename inbox.In the left sidebar menu, navigate to Inbox > Inboxes.In your HubSpot account, click the settings settings icon in the main navigation bar.You can also edit which users and teams have access to the conversations inbox. You can edit the fallback email address, or connect additional channels to start receiving messages in the inbox. When you first create a HubSpot account, HubSpot will automatically create a conversations inbox and provision a fallback email address.

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